Return window
Returns may be requested within 30 days of delivery, subject to the return conditions below. Contact us to start a return and we will confirm the return address for your order.
Return conditions
Returned items must be in their original packaging and in resalable condition. If a returned item is received used, damaged, or outside its original packaging — and it is not an approved defect or damaged-on-arrival claim — it is not eligible for a refund.
Return shipping
Customers are responsible for return shipping costs on standard returns. Send us the return tracking number once you have shipped the package back to us.
Restocking fee
A 25% restocking fee applies when an item was received in good condition and you choose to return it. No restocking fee applies to an unopened-box return, a defect confirmed by Altitude Customer Service, or a verified damaged-on-arrival claim.
If your fan arrives damaged
Report transit damage to Customer Service within 3 business days of delivery, before returning anything. Photos of the product and the packaging are required — we review them together with the carrier's records to verify the claim and advise the next steps. Verified damaged-on-arrival claims are handled without a restocking fee.
Cancelling an order
Cancellation requests must reach Customer Service before your order ships, between 9:00 AM and 2:00 PM EST. Once an order has shipped, it is handled as a return instead.
How a return works
- Contact us to start the return within 30 days of delivery.
- Pack the fan in its original packaging.
- Ship it back at your cost and send us the return tracking number.
- Once your return is received and inspected, approved refunds are typically processed within 1–2 business days.
Refund method
Approved refunds are issued back to your original payment method once the returned fan has been received and inspected.
Clearance items
Clearance items are non-returnable, unless Altitude Customer Service confirms the item is defective.
Warranty
Manufacturing defects are covered separately under our warranty — a lifetime motor warranty for the original purchaser and two years on other components, excluding glass or acrylic blades.
Questions about an order, a return or a delivery? Email support@altitudefans.com or call +1 (833) 888-FANS and we will confirm the details for your order.
