Order processing
Orders received before 1 PM CST are generally processed for shipment the same business day.
Delivery time
Once your order has shipped, delivery typically takes 5–7 business days.
Shipping cost
Orders over $1,500 qualify for free shipping. For orders under $1,500, shipping charges vary based on destination and shipment details and are calculated for your order.
How your fan ships
Small-parcel orders ship via UPS or FedEx. Larger and freight orders ship via approved LTL freight carriers.
Where we ship
We ship throughout the contiguous United States. For Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands and other non-contiguous destinations, contact us for a shipping quote or provide an alternate contiguous-U.S. delivery address. Standard shipping is not currently confirmed for Canada or other international destinations — contact us for availability and a quote before ordering.
We do not deliver to PO boxes. Please provide a complete, deliverable street address — incomplete addresses may result in the package being returned.
Tracking your order
You will receive tracking information for your order once it leaves our warehouse. If you have not received tracking, or your tracking has not updated, contact us and we will look into it for you.
If your fan arrives damaged
Ceiling fans are large items and transit damage does occasionally happen. If your fan arrives damaged, contact us within 3 business days of delivery — before returning anything — and keep the original packaging. Photographs of the damage and of the outer carton are required; we review them together with the carrier's records to resolve your claim quickly.
Changing or cancelling an order
Cancellation requests must reach our Customer Service team before your order ships, between 9:00 AM and 2:00 PM EST. Once an order has shipped it can no longer be cancelled and is handled as a return instead.
Questions about an order, a return or a delivery? Email support@altitudefans.com or call +1 (833) 888-FANS and we will confirm the details for your order.
See also our Returns & Refunds and Warranty pages.
